Privacy Policy

Xperience Franchising Ltd may process information that you provide including your customer details e.g. name, phone number(s), email, residential address and any transactional data including credit card details.  All such data is treated as personal data for the purposes of the Data Protection Act 1998.  Our aim when collecting this type of information is to serve you better, so we will not sell your information to any third parties.

The terms and conditions of our Privacy Policy are set below:

Controllers of personal information

This Privacy Policy applies in the following instances:

* When you make a transaction at any CJ Hole offices and offices trading under licence from Xperience Franchising Ltd

* When you make a transaction or purchase through the CJ Hole website

* When you subscribe to any of our email programmes in the United Kingdom

What personal information about customers does Xperience Franchising Ltd Ltd gather?

Our primary goal in collecting personal information is to provide you with a smooth, efficient, customer experience. The personal data we collect includes your name, phone number(s), email and residential address. This information helps us to personalise and continually improve your experience in our offices and when using our website.

You don't have to register to access CJ Hole's website, however, we want to help you find exactly what you require as quickly and smoothly as possible. Therefore the more we know about your preferences the easier it is for us to help you. For this reason, we encourage you to register with us.

Once you have registered, we are in a better position to recommend specific properties or services of potential interest to you. Your details may be combined with other information in our records in order to:

* Save you from having to keep giving us the same information for different services offered by Xperience Franchising Ltd and/or offices operated under licence Xperience Franchising Ltd

* Help you to get more out of your visits to our website by suggesting information about products and services which may be useful to you

* Keep Xperience Franchising Ltd and offices trading under licence from Xperience Franchising Ltd up to date with your details.

Information you give us

We receive and store information. This includes information that relates to and identifies you ("personal data"), which you enter on our website, the details that you provide to us in our offices or anything you give us in any other way. You can choose not to provide certain information, but if you do so then you may not be able to take advantage of many of the features contained in our website.

E-mail communications

You can choose to receive emails from us by signing up in our offices or online. When you sign up with Xperience Franchising Ltd, we may, from time to time, send you information about our affiliated companies.

The emails we send will include relevant news items, special offers, advance notice of new products and promotions, updates on services offered and notification of upcoming events. To ensure that we are providing materials of interest to you, we may monitor whether you have opened a particular email and the images and/or links you click on therein. You may unsubscribe at any time by clicking on the unsubscribe link at the bottom of any email message.

Automatic information and cookies


Like many websites, our site uses "cookies". Cookies are pieces of information that allow us to provide you with a more convenient and personalised experience by recording information about your preferences. Most browsers will allow you to prevent your computer from accepting cookies. However, if you choose to disable cookies, certain elements of our website's functionality will no longer be available to you. Please note that the information in our cookies can be requested only by the website and our browser will not pass these cookies to any other site.

You can read more about cookies and their use, at the Interactive Advertising Bureau's dedicated website:www.allaboutcookies.org

Please visit our page on how we use cookies to learn more.

For what purposes does Xperience Franchising Ltd process personal data?

We use your personal data for purposes such as updating our account records, improving Xperience Franchising Ltd products and services, marketing of Xperience Franchising Ltd services and communicating with you. You may unsubscribe at any time, to stop receiving marketing material from us. You can do this by clicking on the unsubscribe link at the bottom email communications.

Does Xperience Franchising Ltd share the information it receives?

When we collect your personal information, it is shared only with our affiliate and subsidiary entities as mentioned above and third parties as further described herein:

Service providers and agents

We employ other companies and individuals to perform certain functions on our behalf. They only have access to the information needed to perform their functions, and only for the purpose of performing those functions, but may not use it for other purposes.

London and Country Mortgages Ltd

We may share your data with London and Country Mortgages Ltd, its professional advisors and any associated companies servicing their relationship with you.

Business transfers

As we continue to develop our business, we may sell or buy companies, subsidiaries, or business units. In such transactions, user information generally is one of the transferred business assets. In the unlikely event that Xperience Franchising Ltd or substantially all of its assets are acquired, user information will, of course, be one of the transferred assets.

Protection of our website and third parties


We only release account and other personal information if it is necessary to comply with the laws or to protect the rights, property, or safety of our website, our users, or third parties. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Naturally, this does not include selling, renting, sharing or otherwise disclosing personal data for commercial purposes in violation of the commitments set forth in this Privacy Policy.

Is data transferred outside the EU?


We may use service providers who may provide services for us that operate or are located in countries outside the EU. The data protection laws outside the EU may not provide an equivalent level of protection to those in the UK, but Xperience Franchising Ltd will abide by this Privacy Policy, as well as any applicable laws when data is transferred. Xperience Franchising Ltd will take steps to ensure that such recipients of data transfers are made aware of this Privacy Policy and take action to preserve the confidentiality and security of your personal data.

By providing us with your personal information on our website or in the course of using our services, you consent to the transfer of your personal data to Xperience Franchising Ltd, related group companies and authorised third parties outside the EU. This is for the purposes described in, and in accordance with, this Privacy Policy.

What information can I access?

Xperience Franchising Ltd and each office operated under licence from Xperience Franchising Ltd is registered under the Data Protection Act 1998 in the United Kingdom.

We take precautions to ensure the security and confidentiality of your personal data and strive to keep it accurate. Xperience Franchising Ltd believes that you should have the ability to review and update your account information.

Children

We do not seek or knowingly collect any personal information about children under 16 years of age.

Third party sites

Third party Internet sites that you can link through to from our website are not covered by our Privacy and Security policy, so we accept no responsibility or liability for these sites.

Conditions of use and revisions

If you choose to visit our website, your visit and any dispute over privacy is subject to this Privacy Policy and any applicable terms of use. If you have any concern about privacy or have any questions or comments, please send them to support@propertyfranchise.co.uk and we will try to resolve it.

We may need to update our Privacy Policy from time to time. We may e-mail periodic reminders of our policies and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

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